Customer expectations are at an all-time high according to the State of Service 2022 report by HubSpot. The report also states that for 75% of leaders, customer satisfaction is the most important metric and 50% actively prioritize customer success. Needless to say, boosting your customer success team’s effectiveness should be a priority for your organization. After all, customer success leads to higher customer satisfaction, retention, and loyalty. But how can you even measure such a qualitative goal? What proves the effectiveness of a customer success team and how can you boost it further? Read this post to find all the answers you seek and more.