The first names that come to mind while discussing cloud infrastructure providers are probably Google Cloud, Amazon Web Services (AWS), or Microsoft Azure.
In today's omnidirectional and integrated customer service environment, contact centers find it rather challenging to maintain context persistence across different channels of communication, such as voice, chat, and email. The result is fragmented customer experiences wherein context is lost every time the customer switches to another channel, thus leading to frustration and lower satisfaction. It proposes an end-to-end solution using Amazon Connect integrated with Amazon Connect Customer Profiles, AWS Lambda, and Amazon Connect Contact Flows to provide a single viewpoint of the customer journey. The proposed architecture allows seamless handoffs between channels through Amazon Connect Customer Profiles, which provides a centralized and real-time repository of customer data aggregated from various sources. It creates a seamless context for the customer journey and gives agents a 360-degree view of customer interactions so agents are more efficient, average handle times are lower and overall customer satisfaction is higher.
In today’s digital world, businesses increasingly rely on location-based services (LBS) to optimize operations, enhance user experiences, and improve data analytics. However, as more companies turn to cloud computing to store and manage this data, the costs associated with these services can quickly escalate. Whether due to high data transfer rates between geographically distant servers or the need for redundancy in multiple regions, cloud expenses tied to LBS can grow unexpectedly. Fortunately, there are companies such as the cloud experts at DoiT who specialize in solving various cloud computing challenges including providing insights regarding location-based services.
Ever wondered how your internet speed compares with the rest of the world? The first step to finding out is knowing how to accurately test your internet speed. This article will walk you through the key internet speed metrics, explain why connectivity testing is vital, and introduce you to some of the best internet speed test tools. By the end, you'll be able to see how your speed stacks up against international standards.
SaaS channel partner programs are becoming an increasingly vital strategy for companies looking to expand their market reach. These programs offer a mutually beneficial relationship where SaaS companies collaborate with partners to distribute and sell their software products. As the demand for software solutions grows, businesses are recognizing the value of leveraging channel partners to tap into new markets, enhance customer experiences, and increase sales. The best SaaS partner programs provide partners with the tools, training, and support they need to succeed, creating a win-win scenario for both parties.
Cloud containers are transforming the landscape of application deployment, offering a lightweight and efficient approach to running software across diverse environments. By packaging an application together with its libraries, dependencies, and configuration files, containers create a portable and consistent execution environment. This approach ensures that applications can run smoothly in any computing environment, eliminating compatibility issues that have traditionally plagued software deployment.
In today's digital landscape, organizations face the challenge of managing access to cloud resources while adhering to data governance and regulatory compliance requirements. AWS Identity and Access Management (IAM) Identity Center provides a comprehensive solution for streamlining access management and ensuring secure and controlled access to AWS resources.
If someone had told you 20 years ago that businesses would be handling customer communication through personalized, real-time messages on apps, you might have thought it was far-fetched. Yet here we are in 2024, where not only is this a reality, but it's the norm. Curious about the latest Communications Platform as a Service, or CPaaS, trends? Keep reading to find out.
To download a folder from an AWS S3 bucket, one might have a perception that it is a difficult task especially if they have no prior knowledge of cloud storage systems. But if one has the right equipment and directions, it is perfectly possible to do so. This is the guide to s3 download folder from AWS S3 that we are going to discuss in this article: Here, several approaches will be outlined, the most common problems described, and the ideal solution – Commander One – proposed.
Undoubtedly, Google Drive is the third biggest cloud storage market, but unfortunately, it doesn't fulfill all your functional needs. Luckily, you have multiple Google Drive alternatives to choose from.
