Exploring the Role of Managers: Why Artificial Intelligence Can't Replace Human Expertise

The role of a manager is widely recognized as one of the most prevalent professions in today's workforce. Managers are essential in every company and industry, as they are responsible for overseeing operational processes and efficiently utilizing available resources.

As a company expands, the need for managers becomes evident. With growth, communication networks become more intricate, connecting various stakeholders such as employees, customers, partners, and government entities. These networks necessitate monitoring and maintenance, which is where managers step in.

Can artificial intelligence (AI) replace a manager?

If you are contemplating a career in management, you might be curious about the future relevance of this role. While certain tasks may become automated over time, it is improbable that AI will fully replace these specialists.

Although numerous communication tools and services have emerged, aiming to streamline managerial work, they only serve as complementary aids rather than complete replacements. Task management applications, schedule maker, remote work platforms, document management systems, and corporate messengers enhance the autonomy and efficiency of managers. However, the core qualities of a manager cannot be replicated by AI.

These qualities include human touch, interpersonal skills, and expertise. External managers must be adept at building and maintaining positive client relationships, while internal managers must create a conducive work environment and provide support to employees. While these aspects may seem trivial to some, they play a pivotal role in fostering a motivated and productive workforce.

The management profession encompasses various levels of responsibility. Let's consider six types of managers commonly found in companies:

1. Project Manager

Operating at the lower level, a project manager oversees a group of performers. While often involved in the execution of tasks, the project manager is authorized to delegate work among other employees and evaluate their performance. They report to higher management regarding the project group's progress in fulfilling the assigned tasks.

2. Middle-Level Manager

This manager holds a position subordinate to lower-level managers while being answerable to higher management. Middle-level managers are primarily responsible for resolving operational and tactical challenges to achieve the company's objectives as defined by top managers.

3. Top Executive

Occupying the highest level of management, a top executive assumes responsibility for making strategic decisions across key areas of the company's operations. They typically report directly to the company's owners or board of directors and oversee department heads or division managers. The term "top executive" commonly applies to medium and large companies.

4. HR Manager

The HR manager, an advanced version of an HR worker, performs functions related to employee recruitment, onboarding, training, and maintaining a positive work atmosphere. Additionally, they organize corporate events and ensure compliance with labor laws.

5. Purchasing Manager, Sales Manager, Advertising Manager

These managers specialize in specific fields and possess decision-making authority within their areas of expertise. While they may be regular employees, their decisions often require approval from their superiors. Unfortunately, the overuse of the term "manager" in recent years has led to its devaluation.

6. Personal Manager

Assigned to a key client, a personal manager acts as a bridge between the client and the company. Their primary objective is to provide a friendly interface, ensuring customer satisfaction and facilitating smooth communication and service. The personal manager enhances customer confidence and comfort by serving as a single point of contact.

How do managers organize work processes?

Let's delve into the role of a project manager as an example. Project managers serve as intermediaries between clients, company management, and team members. They oversee and coordinate various aspects, including tasks, resources, client requirements, team workload, risks, and quality. Their role involves consolidating project-related information, and ensuring all team members align their actions with the project's objectives.

When issues arise, team members and clients usually turn to the project manager first. Whether it's an unexpected delay, resource scarcity, or changing requirements, the project manager will coordinate with the team to resolve issues and assign tasks to individuals.

To become a manager, individuals can pursue management education at universities or through online academies and courses, offering practical knowledge and career growth opportunities. The management profession offers numerous advantages, including career prospects and competitive salaries, making it a worthwhile pursuit.